third_party/googleapis/google/cloud/support/common.proto - bazel - Git at Google

 // Copyright 2017 Google Inc.
 //
 // Licensed under the Apache License, Version 2.0 (the "License");
 // you may not use this file except in compliance with the License.
 // You may obtain a copy of the License at
 //
 //     http://www.apache.org/licenses/LICENSE-2.0
 //
 // Unless required by applicable law or agreed to in writing, software
 // distributed under the License is distributed on an "AS IS" BASIS,
 // WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
 // See the License for the specific language governing permissions and
 // limitations under the License.

 syntax = "proto3";

 package google.cloud.support.common;

 import "google/api/annotations.proto";
 import "google/protobuf/timestamp.proto";

 option go_package = "google.golang.org/genproto/googleapis/cloud/support/common;common";
 option java_outer_classname = "CloudSupportProto";
 option java_package = "com.google.cloud.support.common";


 // A Google Cloud Platform account that identifies support eligibility for a
 // Cloud resource. Currently the Cloud resource can only be an Organization
 // but this might change in future.
 message SupportAccount {
   // The current state of this SupportAccount.
   enum State {
     // Account is in an unknown state.
     STATE_UNSPECIFIED = 0;

     // Account is in an active state.
     ACTIVE = 1;

     // Account has been created but is being provisioned in support systems.
     PENDING = 2;

     // Account deletion has been requested by the user.
     PENDING_DELETION = 3;
   }

   // Pricing model applicable to this support account.
   enum PricingModel {
     // This account is subscribed to an unknown pricing model.
     PRICING_MODEL_UNKNOWN = 0;

     // Package based pricing (Platinum, Gold, Silver, Bronze).
     PACKAGES = 1;

     // Support charges are calculated based on user seats a.k.a,
     // "Pick Your Team" model.
     USER_ROLES = 2;
   }

   // The resource name for a support account in format
   // `supportAccounts/{account_id}`.
   // Output only.
   string name = 1;

   // Identifier for this entity that gets persisted in storage system. The
   // resource name is populated using this field in format
   // `supportAccounts/{account_id}`.
   string account_id = 2;

   // The Cloud resource with which this support account is associated.
   string cloud_resource = 3;

   // A user friendly display name assigned to this support account.
   string display_name = 4;

   // Indicates the current state of an account.
   State state = 5;

   // Time when this account was created.
   // Output only.
   google.protobuf.Timestamp create_time = 6;

   // The resource name of a billing account associated with this support
   // account. For example, `billingAccounts/ABCDEF-012345-567890`.
   string billing_account_name = 7;

   string unify_account_id = 8;

   // The PricingModel applicable to this support account.
   PricingModel pricing_model = 9;
 }

 // A support case created by the user.
 message Case {
   // The case priority with P0 being the most urgent and P4 the least.
   enum Priority {
     // Priority is undefined or has not been set yet.
     PRIORITY_UNSPECIFIED = 0;

     // Extreme impact on a production service - Service is hard down.
     P0 = 1;

     // Critical impact on a production service - Service is currently unusable.
     P1 = 2;

     // Severe impact on a production service - Service is usable but greatly
     // impaired.
     P2 = 3;

     // Medium impact on a production service - Service is available, but
     // moderately impaired.
     P3 = 4;

     // General questions or minor issues - Production service is fully
     // available.
     P4 = 5;
   }

   // The state of a case.
   enum State {
     // Case is in an unknown state.
     STATE_UNSPECIFIED = 0;

     // Case has been created but no one is assigned to work on it yet.
     NEW = 1;

     // Case has been assigned to a support agent.
     ASSIGNED = 2;

     // A support agent is currently investigating the case.
     IN_PROGRESS_GOOGLE_SUPPORT = 3;

     // Case has been forwarded to product team for further investigation.
     IN_PROGRESS_GOOGLE_ENG = 4;

     // Case is under investigation and relates to a known issue.
     IN_PROGRESS_KNOWN_ISSUE = 5;

     // Case is waiting for a response from the customer.
     WAITING_FOR_CUSTOMER_RESPONSE = 6;

     // A solution has been offered for the case but it isn't closed yet.
     SOLUTION_OFFERED = 7;

     // Cases has been fully resolved and is in a closed state.
     CLOSED = 8;
   }

   // The resource name for the Case in format
   // `supportAccounts/{account_id}/cases/{case_id}`
   string name = 1;

   // The short summary of the issue reported in this case.
   string display_name = 2;

   // The board description of issue provided with initial summary.
   string description = 3;

   // The product component for which this Case is reported.
   string component = 4;

   // The product subcomponent for which this Case is reported.
   string subcomponent = 5;

   // Timezone the client sending this request is in.
   // It should be in a format IANA recognizes: https://www.iana.org/time-zone
   // There is no additional validation done by the API.
   string client_timezone = 6;

   // The email addresses that can be copied to receive updates on this case.
   // Users can specify a maximum of 10 email addresses.
   repeated string cc_addresses = 7;

   // The Google Cloud Platform project ID for which this case is created.
   string project_id = 8;

   // List of customer issues associated with this case.
   repeated CustomerIssue issues = 10;

   // The current priority of this case.
   Priority priority = 11;

   // The current state of this case.
   State state = 12;

   // Time when this case was created.
   // Output only.
   google.protobuf.Timestamp create_time = 13;

   // Time when this case was last updated.
   // Output only.
   google.protobuf.Timestamp update_time = 14;

   // Email address of user who created this case.
   // Output only. It is inferred from credentials supplied during case creation.
   string creator_email = 15;

   // The issue category applicable to this case.
   string category = 16;
 }

 // Reference to a Google internal ticket used for investigating a support case.
 // Not every support case will have an internal ticket associated with it.
 // A support case can have multiple tickets linked to it.
 message CustomerIssue {
   // The status of a customer issue.
   enum IssueState {
     // Issue in an unknown state.
     ISSUE_STATE_UNSPECIFIED = 0;

     // Issue is currently open but the work on it has not been started.
     OPEN = 1;

     // Issue is currently being worked on.
     IN_PROGRESS = 2;

     // Issue is fixed.
     FIXED = 3;

     // Issue has been marked as invalid.
     WONT_FIX = 4;

     // Issue verified and in production.
     VERIFIED = 5;
   }

   // Unique identifier for the internal issue.
   // Output only.
   string issue_id = 1;

   // Represents current status of the internal ticket.
   // Output only.
   IssueState state = 2;

   // Time when the internal issue was created.
   // Output only.
   google.protobuf.Timestamp create_time = 3;

   // Time when the internal issue was marked as resolved.
   // Output only.
   google.protobuf.Timestamp resolve_time = 4;

   // Time when the internal issue was last updated.
   // Output only.
   google.protobuf.Timestamp update_time = 5;
 }

 // A message that contains mapping of a user and their role under a support
 // account.
 message SupportRole {
   // A role which determines the support resources and features a user might
   // get access to.
   enum Role {
     // An unknown role.
     ROLE_UNSPECIFIED = 0;

     // The basic support role.
     BASIC = 1;

     // The developer role.
     DEVELOPER = 2;

     // The operation role.
     OPERATION = 3;

     // The site reliability role.
     SITE_RELIABILITY = 4;
   }

   // Email address of user being added through this Role.
   string email = 1;

   // The type of role assigned to user.
   Role role = 2;
 }

 // The comment text associated with a `Case`.
 message Comment {
   // Text containing a maximum of 3000 characters.
   string text = 1;

   // Time when this update was created.
   // Output only.
   google.protobuf.Timestamp create_time = 2;

   // The email address/name of user who created this comment.
   // Output only.
   string author = 3;

   // The resource name for this comment in format
   // `supportAccounts/{account_id}/cases/{case_id}/{comment_id}`.
   // Output only.
   string name = 4;
 }

 // Represents the product component taxonomy that is to be used while creating
 // or updating a `Case`. A client should obtain the list of issue categories,
 // component/subcomponent from this object and specify it in `Case.category`,
 // `Case.component` and `Case.subcomponent` fields respectively.
 message IssueTaxonomy {
   // The representation of a product component. It is composed of a canonical
   // name for the product (e.g., Google App Engine), languages in which a
   // support ticket can be created under this component, a template that
   // provides hints on important details to be filled out before submitting a
   // case. It also contains an embedded list of product subcomponents that have
   // similar attributes as top-level components.
   // (e.g., Google App Engine > Memcache).
   message Component {
     // User friendly name of this component.
     string display_name = 1;

     // List of languages in which a support case can be created under this
     // component. Represented by language codes in ISO_639-1 standard.
     repeated string languages = 2;

     // Template to be used while filling the description of a support case.
     string template = 3;

     // List of subcomponents under this component.
     repeated Component subcomponents = 4;
   }

   // Represents the category of issue (Technical or Non-Technical)
   // reported through a support case.
   message Category {
     // User friendly name of this category.
     string display_name = 1;

     // Map of product components under this category.
     map<string, Component> components = 2;
   }

   // Map of available categories.
   map<string, Category> categories = 1;
 }
	// Copyright 2017 Google Inc.
	//
	// Licensed under the Apache License, Version 2.0 (the "License");
	// you may not use this file except in compliance with the License.
	// You may obtain a copy of the License at
	//
	// http://www.apache.org/licenses/LICENSE-2.0
	//
	// Unless required by applicable law or agreed to in writing, software
	// distributed under the License is distributed on an "AS IS" BASIS,
	// WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
	// See the License for the specific language governing permissions and
	// limitations under the License.

	syntax = "proto3";

	package google.cloud.support.common;

	import "google/api/annotations.proto";
	import "google/protobuf/timestamp.proto";

	option go_package = "google.golang.org/genproto/googleapis/cloud/support/common;common";
	option java_outer_classname = "CloudSupportProto";
	option java_package = "com.google.cloud.support.common";


	// A Google Cloud Platform account that identifies support eligibility for a
	// Cloud resource. Currently the Cloud resource can only be an Organization
	// but this might change in future.
	message SupportAccount {
	// The current state of this SupportAccount.
	enum State {
	// Account is in an unknown state.
	STATE_UNSPECIFIED = 0;

	// Account is in an active state.
	ACTIVE = 1;

	// Account has been created but is being provisioned in support systems.
	PENDING = 2;

	// Account deletion has been requested by the user.
	PENDING_DELETION = 3;
	}

	// Pricing model applicable to this support account.
	enum PricingModel {
	// This account is subscribed to an unknown pricing model.
	PRICING_MODEL_UNKNOWN = 0;

	// Package based pricing (Platinum, Gold, Silver, Bronze).
	PACKAGES = 1;

	// Support charges are calculated based on user seats a.k.a,
	// "Pick Your Team" model.
	USER_ROLES = 2;
	}

	// The resource name for a support account in format
	// `supportAccounts/{account_id}`.
	// Output only.
	string name = 1;

	// Identifier for this entity that gets persisted in storage system. The
	// resource name is populated using this field in format
	// `supportAccounts/{account_id}`.
	string account_id = 2;

	// The Cloud resource with which this support account is associated.
	string cloud_resource = 3;

	// A user friendly display name assigned to this support account.
	string display_name = 4;

	// Indicates the current state of an account.
	State state = 5;

	// Time when this account was created.
	// Output only.
	google.protobuf.Timestamp create_time = 6;

	// The resource name of a billing account associated with this support
	// account. For example, `billingAccounts/ABCDEF-012345-567890`.
	string billing_account_name = 7;

	string unify_account_id = 8;

	// The PricingModel applicable to this support account.
	PricingModel pricing_model = 9;
	}

	// A support case created by the user.
	message Case {
	// The case priority with P0 being the most urgent and P4 the least.
	enum Priority {
	// Priority is undefined or has not been set yet.
	PRIORITY_UNSPECIFIED = 0;

	// Extreme impact on a production service - Service is hard down.
	P0 = 1;

	// Critical impact on a production service - Service is currently unusable.
	P1 = 2;

	// Severe impact on a production service - Service is usable but greatly
	// impaired.
	P2 = 3;

	// Medium impact on a production service - Service is available, but
	// moderately impaired.
	P3 = 4;

	// General questions or minor issues - Production service is fully
	// available.
	P4 = 5;
	}

	// The state of a case.
	enum State {
	// Case is in an unknown state.
	STATE_UNSPECIFIED = 0;

	// Case has been created but no one is assigned to work on it yet.
	NEW = 1;

	// Case has been assigned to a support agent.
	ASSIGNED = 2;

	// A support agent is currently investigating the case.
	IN_PROGRESS_GOOGLE_SUPPORT = 3;

	// Case has been forwarded to product team for further investigation.
	IN_PROGRESS_GOOGLE_ENG = 4;

	// Case is under investigation and relates to a known issue.
	IN_PROGRESS_KNOWN_ISSUE = 5;

	// Case is waiting for a response from the customer.
	WAITING_FOR_CUSTOMER_RESPONSE = 6;

	// A solution has been offered for the case but it isn't closed yet.
	SOLUTION_OFFERED = 7;

	// Cases has been fully resolved and is in a closed state.
	CLOSED = 8;
	}

	// The resource name for the Case in format
	// `supportAccounts/{account_id}/cases/{case_id}`
	string name = 1;

	// The short summary of the issue reported in this case.
	string display_name = 2;

	// The board description of issue provided with initial summary.
	string description = 3;

	// The product component for which this Case is reported.
	string component = 4;

	// The product subcomponent for which this Case is reported.
	string subcomponent = 5;

	// Timezone the client sending this request is in.
	// It should be in a format IANA recognizes: https://www.iana.org/time-zone
	// There is no additional validation done by the API.
	string client_timezone = 6;

	// The email addresses that can be copied to receive updates on this case.
	// Users can specify a maximum of 10 email addresses.
	repeated string cc_addresses = 7;

	// The Google Cloud Platform project ID for which this case is created.
	string project_id = 8;

	// List of customer issues associated with this case.
	repeated CustomerIssue issues = 10;

	// The current priority of this case.
	Priority priority = 11;

	// The current state of this case.
	State state = 12;

	// Time when this case was created.
	// Output only.
	google.protobuf.Timestamp create_time = 13;

	// Time when this case was last updated.
	// Output only.
	google.protobuf.Timestamp update_time = 14;

	// Email address of user who created this case.
	// Output only. It is inferred from credentials supplied during case creation.
	string creator_email = 15;

	// The issue category applicable to this case.
	string category = 16;
	}

	// Reference to a Google internal ticket used for investigating a support case.
	// Not every support case will have an internal ticket associated with it.
	// A support case can have multiple tickets linked to it.
	message CustomerIssue {
	// The status of a customer issue.
	enum IssueState {
	// Issue in an unknown state.
	ISSUE_STATE_UNSPECIFIED = 0;

	// Issue is currently open but the work on it has not been started.
	OPEN = 1;

	// Issue is currently being worked on.
	IN_PROGRESS = 2;

	// Issue is fixed.
	FIXED = 3;

	// Issue has been marked as invalid.
	WONT_FIX = 4;

	// Issue verified and in production.
	VERIFIED = 5;
	}

	// Unique identifier for the internal issue.
	// Output only.
	string issue_id = 1;

	// Represents current status of the internal ticket.
	// Output only.
	IssueState state = 2;

	// Time when the internal issue was created.
	// Output only.
	google.protobuf.Timestamp create_time = 3;

	// Time when the internal issue was marked as resolved.
	// Output only.
	google.protobuf.Timestamp resolve_time = 4;

	// Time when the internal issue was last updated.
	// Output only.
	google.protobuf.Timestamp update_time = 5;
	}

	// A message that contains mapping of a user and their role under a support
	// account.
	message SupportRole {
	// A role which determines the support resources and features a user might
	// get access to.
	enum Role {
	// An unknown role.
	ROLE_UNSPECIFIED = 0;

	// The basic support role.
	BASIC = 1;

	// The developer role.
	DEVELOPER = 2;

	// The operation role.
	OPERATION = 3;

	// The site reliability role.
	SITE_RELIABILITY = 4;
	}

	// Email address of user being added through this Role.
	string email = 1;

	// The type of role assigned to user.
	Role role = 2;
	}

	// The comment text associated with a `Case`.
	message Comment {
	// Text containing a maximum of 3000 characters.
	string text = 1;

	// Time when this update was created.
	// Output only.
	google.protobuf.Timestamp create_time = 2;

	// The email address/name of user who created this comment.
	// Output only.
	string author = 3;

	// The resource name for this comment in format
	// `supportAccounts/{account_id}/cases/{case_id}/{comment_id}`.
	// Output only.
	string name = 4;
	}

	// Represents the product component taxonomy that is to be used while creating
	// or updating a `Case`. A client should obtain the list of issue categories,
	// component/subcomponent from this object and specify it in `Case.category`,
	// `Case.component` and `Case.subcomponent` fields respectively.
	message IssueTaxonomy {
	// The representation of a product component. It is composed of a canonical
	// name for the product (e.g., Google App Engine), languages in which a
	// support ticket can be created under this component, a template that
	// provides hints on important details to be filled out before submitting a
	// case. It also contains an embedded list of product subcomponents that have
	// similar attributes as top-level components.
	// (e.g., Google App Engine > Memcache).
	message Component {
	// User friendly name of this component.
	string display_name = 1;

	// List of languages in which a support case can be created under this
	// component. Represented by language codes in ISO_639-1 standard.
	repeated string languages = 2;

	// Template to be used while filling the description of a support case.
	string template = 3;

	// List of subcomponents under this component.
	repeated Component subcomponents = 4;
	}

	// Represents the category of issue (Technical or Non-Technical)
	// reported through a support case.
	message Category {
	// User friendly name of this category.
	string display_name = 1;

	// Map of product components under this category.
	map<string, Component> components = 2;
	}

	// Map of available categories.
	map<string, Category> categories = 1;
	}